San Francisco Community Clinic Consortium | San Francisco, CA
This position will be based at our Tenderloin Health Services clinic which is located in the historic Glide building in the Tenderloin neighborhood of San Francisco. It is a vibrant, fast-paced, dynamic clinic that seeks to provide care in non-traditional models and is determined to meet clients “where they are at” by employing harm-reduction methods and continuous judgment-free unconditional care.
Ensuring that patient’s primary care chart is up to date with information on specialty consults, hospitalizations, ER visits and chronic disease management that is related to their health.
Submits, processes, tracks, and follows up on all specialty care referrals requested by primary care providers in a timely fashion.
Entry of patient clinical and non-clinical information into assigned electronic registry
Maintain ongoing tracking to primary care provider team and appropriate documentation on referrals to promote team awareness and ensure patient safety
Effectively assist patients in problem-solving potential issues related to the health care system, financial or social barriers.
Acts as the system navigator and point of contact for patients and providers.
Advocate on the patient’s behalf with insurance carriers to ensure approval of the necessary services for the patient in a timely fashion.
Education and Knowledge, Skills and Abilities
Education and Experience
High school diploma combined with medical/clinical experience
Experience working as a patient advocate
Baccalaureate degree in related field
Culturally competent and able to work with a diverse population
Strong proficiency with Microsoft Office applications, specifically Word Outlook and internet applications
Experience working successfully with issues of substance abuse, criminal background, and other potential barriers to economic self-sufficiency
Organized and able to manage competing priorities
Resourcefulness in problem-solving
Skills and Abilities
Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data
Professionalism, punctuality, flexibility and reliability are imperative
Excellent verbal, written, and interpersonal skills
Integrity to handle sensitive information in a confidential manner
Strong problem-solving skills
Excellent organization skills and ability to multitask and juggle multiple priorities
Outstanding ability to follow-through with tasks
Ability to work cooperatively and effectively as part of interdisciplinary team and independently assume responsibility
Strong initiative and enthusiasm and willingness to pitch in whenever needed
Able to communicate well at all levels of the organization including working with organization leadership and high-level representatives of partner organizations
Able to work within a frequently changing project scope while maintaining overall direction and structured priorities
Knowledge of co-occurring disorders and trauma-informed treatment
Knowledge of Clinical documentation (treatment plans, progress notes etc.)