Director of Engagement (Baltimore, MD)

Health Care for the Homeless, Inc.: Baltimore | Baltimore, MD

Job Description

Reporting to the Vice President of Communications, the Director of Engagement identifies, prioritizes and advances collaborations and relationships that support the agency’s mission and advance its strategic plan goals. S/he builds and maintains a portfolio of community relationships that enable agency leadership and staff to connect with the communities served by the agency. This role is a member of the Communications team that is part of the agency’s larger Strategy department and directs the volunteer and community relations programs for the agency. While the Director of Engagement collaborates across many teams, s/he works in particularly close partnership with the Director of Advocacy, Director of Development and Director of Community Services. As an agency director, s/he is also a member of the agency’s Management Team.


  • Leads coordination of—and support for—a targeted portfolio of strategic relationships in the community and ensures alignment of effort across agency departments. These relationships span service providers, educational institutions, faith communities, community-based organizations, clients/former clients and social justice advocates.
  • Develops and implements a strategy for selectively cultivating and building community relationships
  • Works with agency management to prioritize, manage and track relationships, and to identify opportunities and gaps
  • Plans and oversees agency-sponsored community events (e.g., client art show, days of service, community gatherings)
  • Helps to create and implement the strategy for agency participation in external events and activities
  • Represents the agency in external events and activities
  • Ensures community voice and participation in the life and work of the agency by directing the volunteer and community relations programs, and ensuring close partnership between those programs and the client relations program in particular
  • Develops community relations team members and builds their capacity
  • Integrates Engagement team activities and efforts where possible
  • Provides meaningful engagement opportunities for non-staff community members that affect client access, quality of care and advocacy efforts
  • Works across the communications team to ensure alignment of narrative and effort, and for relationship cultivation and support
  • Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
  • Actively participates in performance improvement and advocacy activities that support the agency mission
  • Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations
  • Performs other duties on an as-needed basis



  • Bachelor’s degree required
  • Master’s degree in social work, public health, public affairs, public relations or related field preferred


  • Seven years of experience in community relations, preferably within health care, housing and/or criminal justice, or other human services or social justice areas
  • Community organizing experience or training preferred
  • A minimum of three years of supervisory experience
  • Knowledge and experience working directly with communities in the greater Baltimore area highly preferred
  • A strong track record of inclusiveness and collaboration, and of building rapport and effective working relationships
  • Experience representing an organization in a variety of forums


  • Excellent written and verbal communications skills
  • Excellent judgment and political savvy
  • Strong organization and time-management skills
  • Sophisticated relationship-building skills, diplomacy and tact; ability to “manage through influence”
  • A high level of comfort working with low-income individuals and families


  • Able to move frequently throughout the day, including sitting and standing for long periods of time
  • Attends meetings inside and outside the agency
  • May be exposed to infectious disease with little likelihood of harm if established procedures are followed


This position supervises two—with the potential of up to three—fulltime staff members.


This position is exempt.


To apply please visit the listing at Health Care for the Homeless, Inc.: Baltimore