New Quick Guide Addresses Patient Satisfaction

New ResourceA newly released quick guide from the National HCH Council examines how HCH grantees can gather and utilize patient satisfaction data to improve patient experiences. Patient satisfaction is a key measure of quality health care, and regular assessment is required for all Health Center Program Grantees. “Addressing Patient Satisfaction in Health Care for the Homeless Projects” provides a succinct review of the strategies necessary to plan for, collect, and respond to such information. These practice recommendations emerged from a 2015 focus group of expert HCH administrators and client advocates, HRSA guidance, and scientific literature.

Read the quick guide, or browse more resources on our Health Center Governance resource page.