Upcoming Webinar: Who Are Frequent Users? A Closer Look at Definitions Used by Communities

November 18, 2015 | 2-3 p.m. ET

Frequent users or high utilizers of crisis health and other costly public services are buzzwords in the health sector today as health systems attempt to improve care and reduce costs. Many health systems are looking to better connect expensive, vulnerable patients to community health centers and to stable housing. But what do these patients look like? What are the best practices for identifying these patients?

Health centers need to better understand this critical, hard-to-serve population. This webinar will offer a close examination of the “frequent user” definition used by several communities to target this population for interventions such as coordinated care and housing aimed at reducing their cost to the system along with improving health. Please join us for this CSH-hosted webinar, which features staff from our Organizational Member Mercy Medical Center and the Council’s own Lauryn Berner!


  • Jill Lubin, Program Manager, JWCH Institute, Los Angeles, CA
  • Holle Garvey, Nurse Practitioner, Mercy Medical Center, Springfield, MA
  • Amanda Pollock, Case Manager, Mercy Medical Center, Springfield, MA
  • Kim Keaton, Senior Program Manager, CSH
  • Lauryn Berner, Project Manager, National Health Care for the Homeless Council

Register for this webinar.