Webinar: Keeping Compassion: Ensuring Quality Care for Homeless Frequent Users

May 20, 2014 | 1-2pm Eastern

People experiencing homelessness frequent the hospital more than their housed counterparts and have longer lengths of stay when admitted. Once discharged, the lack of a stable home environment exacerbates health problems, complicates treatment, disrupts continuity of care and diminishes the overall effectiveness of hospital care. These factors contribute to the so-called “revolving door” of hospital utilization and readmissions. During this webinar, presenters will discuss systematic issues that contribute to frequent hospital utilization by people experiencing homelessness, tips for providing compassionate care for challenging patients, and considerations and resources for discharging homeless patients.  This webinar will be of interest to hospital clinicians and administrators who have direct contact with patients experiencing homelessness and want to help improve quality of care while reducing burnout and frustration.


  • Barbara DiPietro, PhD, Policy Director, National Health Care for the Homeless Council
  • Adele O’Sullivan, MD, CEO, Circle the City
  • Sabrina Edgington, MSSW, Program and Policy Specialist, National Health Care for the Homeless Council

This webinar is being hosted by HCA. Join the webinar.