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 Because Health Care is a Right, Not a Privilege |
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| Safety in the Workplace "Ask the Expert" is a service of the HCH Clinicians' Network intended to be a resource for clinicians working with homeless people. In this column, our experts Kim Tierney, MPH, and Monte Hanks answer Network members' questions about how to appropriately handle situations where a client becomes angry. 2005. SAMPLE SAFETY GUIDELINES IN HOMELESS HEALTH SERVICES  Sample Safety Guidelines is a compilation of policies, procedures and protocols from five homeless health care centers along with recommendations for street outreach safety. The manual describes the crisis cycle and agitated and aggressive behavior, discusses managing the difficult to manage client, outlines how to assess disruptive and aggressive patients and recommends intervention strategies. Nashville: HCH Clinicians' Network, 1996. 40 pages; $10.
CRISIS PREVENTION INSTITUTE Visit the Crisis Prevention Institute's Violence Prevention Resource Center to learn more about behavior management best practices and how to create a safe, respectful environment in your workplace. For more than 25 years, the Crisis Prevention Institute has supported the work of professionals who work with challenging or potentially violent individuals by providing a relevant, practical behavior management program called the Nonviolent Crisis Intervention® training program. Over 5 million professionals-spanning from facility administrators to front-line mental health providers to bus drivers-have participated in this program to learn how to resolve conflict at the earliest possible stage. CPI's Nonviolent Crisis Intervention® program is known for its innovative, holistic philosophy of providing Care, Welfare, Safety, and SecuritySM for staff and those in their care-even during crisis moments. As you go through this site, you'll find information on training programs, resources and tools that will address your unique challenges and needs, and that will improve your skills and confidence to effectively manage any crisis situation. |