Case Management

Because Health Care is a Right, Not a Privilege

Case Management
Content Manager: Brenda Proffitt, MHA

TRAINING CURRICULA

Case Management Academy for Adults with Co-occurring Mental & Substance Disorders. This course is an intensive, week-long workshop on the foundations of case management for adults with co-occurring mental and substance disorders. Interactive experiential approaches to learning will be emphasized within unifying themes of recovery and culturally competent/appropriate service.
Case Management Skills. This training covers the case manager's role; confidentiality; documentation and charting; staff and client boundaries; and working effectively with homeless clients. for more information and a fee schedule, contact Linda Rodriguez, LCSW, at 213/381-0513, Homeless Health Care Los Angeles.
Online Case Management Certification Program. Offered by the ASPIN Education Network, the program covers critical skills that case managers need to perform, such as working with families, communication, crisis intervention, assessment, interview techniques, and more. Areas covered include securing housing, financial management, daily living, interpersonal skills, social skills and education.
Stepping Stones to Recovery: A Training Curriculum for Case Managers Assisting Persons Who Are Homeless Apply for SSI/SSDI Disability Benefits | Center for Mental Health Services, Substance Abuse & Mental Health Services Administration, 2005.

HEALING HANDS ISSUES ON CASE MANAGEMENT

Healing Hands | February 2007 | Case Management for Homeless Clients Who Are Not Obviously Disabled | HCH Case Managers Help Clients Achieve Stability in Health, Income & Housing
Healing Hands | March 2003 | Dealing with Disability: Cognitive Impairments & Homelessness | Effective Case Management Strategies, pp. 3 - 6
Healing Hands | October 1998 | Breaking the Cycle of Family Homelessness Through Intensive Case Management, p. 3

ADDITIONAL RESOURCES

A Few Good Case Management Tools. Idealware, a 501(c)3 nonprofit, provides candid reviews and articles about software of interest to nonprofits. A good case management tool will track the information needed to work with a client, such as age, address, job history and medical history. It will also track all the contacts between staff and the client, the individualized plan for your client, the progress towards the plan, and allow you to report on all the information collected. This article examines some of the solid, affordable tools that are broadly applicable across a number of human service sectors. One recommended tool, ServicePoint, by Bowman Systems, has a strong base of customers in the Homeless Management Information Systems arena.
Bureau of Primary Health Care, HRSA. (March 1999). Principles of Practice: A Clinical Resource Guide for Health Care for the Homeless Programs. Public Assistance Letter (PAL) 99-12.
Caring for the Homeless in our Communities: Post-Hospital Transition of Homeless Patients. This publication summarizes findings from a series of regional meetings held to encourage community dialogue regarding the post-hospital transition of homeless patients. The report identifies best practices and outlines opportunities to improve the hospital discharge of homeless patients. Medical respite care emerged as both the most significant gap and the most promising opportunity to improve services. The report finds that legislation, funding and technical assistance in creating respite centers would improve homeless residents' health care. Communities participating in the meetings report that case management services for homeless people are highly successful, and the report recommends more case management work with homeless patients. Hospital Council of Northern & Central California. December 2007.
Cox GB, Meijer L, Carr DI, and Freng SA. 1993. "Systems Alliance and Support (SAS): A Program of Intensive Case Management for Chronic Public Inebriates: Seattle." Alcoholism Treatment Quarterly 10(3-4): 125-138.
Essock SM, Mueser KT, Drake RE, et al. (February 2006). Comparison of ACT and standard case management for delivering integrated treatment for co-occurring disorders. Psychiatric Services, 57(2):185-196. Comment and Author Reply in Psychiatric Services, 57(4):578-579, April 2006.
McMurray-Avila, M. (2001). Organizing Health Services for Homeless People: A Practical Guide, 2nd ed. See Part IV, Service Delivery Strategies, Case Management Services. pp. 154 - 165
Morse, G. A Review of Case Management for People Who Are Homeless: Implications for Practice, Policy and Research. In Practical Lessons: The 1998 National Symposium on Homelessness Research
NASW Standards for Social Work Case Management
Post P, Perret Y, Anderson S, Dalton M, Zevin B. (2007). Documenting Disability for Persons with Substance Use Disorders & Co-occurring Impairments: A Guide for Clinicians. National Health Care for the Homeless Council, Inc.
Sadowski LS, Kee RA, VanderWeele TJ, and Buchanan D. (2009) Effect of a Housing and Case Management Program on Emergency Department Visits and Hospitalizations Among Chronically Ill Homeless Adults: A Randomized Trial. Journal of the American Medical Association, 301(17):1771-1778.