Friday, 2:00 - 3:30 pm

PREVENTING AND RESPONDING TO VIOLENCE IN CLINICS Location: Hyatt Regency, Borein AB Give your staff the confidence and skills needed to respond to potentially violent situations in a professional manner. Practice the challenging aspects of preventing, intervening, diffusing and debriefing violent situations and learn about patient agreements, protocols and procedures. Introductory Level. Presenters: Monte Hanks, Wasatch Homeless Health Care, Inc., Salt Lake City, UT; Janet Moomaw, MSW, LSCW, Tom Waddell Health Center, San Francisco, CA. Materials: Client Contract 08 (doc) Clinical Crisis Algorithm (doc) Preventing and Responding to Violence in Clinics (ppt) Patient Ban Letter 08 (doc) Team Response Protocol (doc) TWHC Management of Dangerous Policy (doc) DOS (doc) Supervisor Checklist (doc) Behavior Agreement Template (doc) Agreement Help 2 (doc) Agreement Steps (doc) Agreement Frustration (doc) Agreement Drinking 2 (doc)